Our approach to operation and service management is founded on theory and practice, we apply the standards and best practices in a practical results oriented manner. We recognize not all practices are not appropriate for all organizations and select only tools that will achieve agreed objectives.
Operations and Service Management Offerings
|Operations and Service Delivery Process Development||Whether your organization has clearly defined services and processes or is considering bringing more structure to the organization, we can help you develop a plan as well as design the processes . Our goal is not to apply a cookie cutter approach but work with you to develop a continuous improvement plan that manages the change within your organization to ensure service management objectives are met.|
|Service Management Auditing||A regular audit program ensures that services are using the expected practices and methods as well as accelerates organizational learning. The ideal is to establish a regular, periodic auditing schedule. We are happy to both put together an effective auditing program as well as act as an outside auditor.|